FAQ
The Ins And Outs of Our Cleaning Services
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What are our prices?At Sparkle Ninja, we provide customized cleaning services based on the number of bedrooms, bathrooms, and your specific needs. Simply contact us or fill out our online form, and we’ll reach out with a free quote based on what we’ve discussed. Our goal is to ensure you receive the perfect cleaning plan for your home or business, tailored just for you.
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LocationSparkle Ninjas will clean all of Orlando Florida!
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Operating Hours6am-10pm
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Do I need to be home during the cleaning?You don’t need to be home as long as we have access to your property.
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What should I do to prepare for a cleaning?We recommend clearing clutter and securing any valuable or fragile items.
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Do you offer discounts for recurring services?Yes, our membership programs offer discounts for monthly or bi-weekly services.
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How to get an invoiceWe will contact you regarding the section you filled out or you can give us a call!
Billing & Pricing
Tailored Packages to Fit Your Budget
Accepted Payment Methods
Customize your cleaning package to suit your needs and budget. Contact us to discuss your requirements and get a personalized quote.
Billing: Invoices are sent before each service or at the beginning of the month for our membership clients.
Payment Methods: We accept all major credit/debit cards and bank transfers. Payments are due the day of invoicing/service.
One-Time Sign-Up Fee: A $20 First Time Sparkle Ninja will be applied for all new membership clients during the first cleaning service to cover initial setup and assessment.
Late Payments: Payments not received within 5 days will incur a late fee of 20% of service.
Cancellation Policy
Life happens, and we understand. Contact us as soon as possible if you need to reschedule or cancel your cleaning appointment. Please provide at least 24 hours' notice if you need to cancel or reschedule your appointment. Cancellation notice should be communicated (email or phone call). Cancellations made with less than 24 hours' notice may incur a 50% cancellation fee.
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Members are allowed to cancel within 24 hours with no fee.